You can contact us if you have questions about Enable New Zealand or would like to submit feedback.
Submit a web contact form
Please return any equipment issued by Enable New Zealand that you don’t use or need anymore. You can return the equipment yourself. Or we can collect it from your home or hospital.
ACC MRES user account form
If you need help with requesting, updating or deleting an MRES user account, please use the following form.
Get in touch with our contact centre
Our contact centre operates from 8 a.m. to 5 p.m., Monday to Friday
Palmerston North Head Office
Our head office opening hours are 8.30 a.m. to 5 p.m.
Palmerston North Warehouse
Our Palmerston North warehouse is open from 8.30 a.m. to 5 p.m.
Our Christchurch office opening hours are 8.30 a.m. to 5 p.m.
Our Hamilton office opening hours are 8.30 a.m. to 4.30 p.m.
New Zealand Relay Service
You can also use the New Zealand Relay Service to contact us.
NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.
How you can submit feedback
We want to know about your experience with Enable New Zealand. Your feedback will help us to shape and improve our service.
You can submit feedback in the following ways:
- Fill in the form above
- Post a letter to Enable New Zealand PO Box 4547, Manawatu Mail Centre, Palmerston North 4442.
- Phone 0800 ENABLE (0800 362 253). Our contact centre is open Mondays to Fridays from 8am to 5pm.
If your feedback is a complaint
When your complaint arrives, we will let you know we’ve received it within five working days. If we need to let you know by mail, it may take a bit longer depending on where you live.
If you have complained on behalf of a friend or family/whānau member we might have to ask for their permission before we can respond.
We will respond within 20 working days. If we think it will take longer, we will let you know.
What to do if you’re not happy with our response
We pride ourselves on delivering a great service to our customers, however, if you are not happy with how we responded to your complaint or review request, you can contact the following organisations:
- The Health and Disability Commissioner (HDC)
- Whaikaha - Ministry of Disabled People (for Whaikaha - Ministry of Disabled People funded services)
- ACC (for ACC funded services)
- The Nationwide Health and Disability Advocacy service