Request ACC housing modification services from Enable New Zealand

This section of our website is for ACC staff and ACC-contracted housing assessors (OTs).

Here you’ll find procedures, forms, guidelines and technical information for:

  • completing housing assessments
  • requesting our ACC housing modification services.

Where to start?

If you’re new to using our ACC housing service, you might like to watch our three videos for clients.

Videos: How we manage minor, standard and complex ACC housing modifications

What do you want to do?

Request our grab rail service

Request our minor housing modifications service

Request our standard or complex housing modifications service

Contact our design and build service

Find a form

Find a toolkit or guideline

Enable New Zealand housing modification service brochures

The designer, builder or project manager gives the ACC client the relevant brochure when they visit the person’s home. You can find the brochures on our ACC client page.

View our information for clients
(external website)

ACC information sheet

ACC gives their client a copy of this brochure.

ACC SISIS16 Injury-related home modifications (PDF, 299 KB)

Contact our ACC housing helpdesk

You can contact our ACC housing helpdesk anytime during business hours. One of our ACC housing customer service facilitators will be pleased to help you. They can refer you to a housing advisor or professional advisor as needed.

Look up Enable New Zealand contact details

What do you think of our service?

If we’ve recently completed a housing modification for your client, we’re keen to hear if it provided the outcome you expected.

Please complete our short survey.

Enable survey for ACC case owners and housing assessors (external website)