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ACC Housing Modifications FAQs

Common questions about ACC housing modifications

This page provides answers to some common questions about the housing modification process managed by Enable New Zealand. Please contact us if you have any other questions not covered here.

Questions and answers on this page:

What if I don’t own the house I’m living in?

What does a building consultant do?

What does a Project Manager do?

I have questions about the building plans. Who should I contact?

Can I add something extra added to the building plans?

Can I use my own architect and/or contractor?

Can I use my own building plan?

How do I read building plans?

Will I be able to stay in my house during the building work?

What if something goes wrong during the building work?

What happens about insurance?

What happens if I have furniture to move?

What decisions will I have to make?

What if I don’t own the house I’m living in?

Important! If you or your family does not own the property to be modified, you will need to talk to the owner of the property. If the modifications are extensive or complex the property owner will need to approve and sign off the modifications.

What does a building consultant do?

A building consultant is an architect or draftsperson contracted by Enable New Zealand. The building consultant designs a solution for your needs as identified by the occupational therapist. They also draw up the plans, obtain quotes from contractors, manage building consents and oversee the work in progress to ensure everything is completed as per the plan.

What does a Project Manager do?

The Project Manager provides onsite advice to the client and the ACC Housing Assessor to determine the housing modification solution that will meet the client's injury related need. The Project Manager works directly with the client to explain the housing modification process and negotiate a timetable of approved work with all parties. During the construction the Project Manager monitors and inspects the building work and ensures quality standards are met. At the end of the building work the Project Manager will liaise with the ACC Assessor, the client and the builder to ensure the work is signed off as completed to a satisfactory standard.

The Project Manager is your 'go to' person for any building-related questions or issues during any stage of the modification process.

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I have questions about the building plans. Who should I contact?

If your questions are about ACC approvals or concerns about the plans being able to meet your injury-related needs, you should contact ACC.

If your questions are about building issues (e.g. fixtures and fittings, or the colour scheme) you should contact the Project Manager.

Can I add something extra to the building plans?

You might want extra items that are not included in the modifications, e.g. heated towel rail, shelves, etc. You can ask the contractor to do the extra work, providing you pay all costs for the work. This is a private arrangement between you and the builder / contractor. The builder will require you to complete an agreement for the work and pay the required deposits.

Can I use my own architect and/or contractor?

Yes, provided certain terms and conditions are met. Please advise ACC as early as possible.

Can I use my own building plan?

It may be possible for you to use your own plan. This will require careful discussion. Please advise ACC as early as possible.

How do I read building plans?

Read our guide about how ACC housing modification plans are produced and how to read and understand them.

Enable New Zealand Guide to Housing Modifications Plans for ACC (PDF, 547.KB, 7 pages).

Building plans are complicated and contain a lot of information for the building industry. However, you will be able to identify the details that relate to your specific needs. You are required to formally approve the plans. Enable New Zealand can help you, as can your ACC case manager or coordinator. Please don’t hesitate to ask for help.

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Will I be able to stay in my house during the building work?

This will depend on how much work is being done to your home and the requirements under the Building Act 2014 and the Health and Safety at Work Act 2015.

Enable New Zealand will advise ACC if you need to move out of your home during the modifications. ACC can consider paying for temporary accommodation for you.

Building Act 2014 | New Zealand Legislation (www.legislation.govt.nz)

Health and Safety at Work Act 2015 | New Zealand Legislation (www.legislation.govt.nz)

What if something goes wrong during the building work?

Contact the Project Manager if anything goes wrong. You can also talk to the building contractor about any concerns. However, please don’t hesitate to contact Enable New Zealand if you’d prefer to speak to us.

What happens about insurance?

You will need to notify your insurance company of the changes being made to your home.

What happens if I have furniture to move?

Please advise the building consultant as soon as you know you need help moving furniture and belongings.

What decisions will I have to make?

You will need to make decisions about aspects of the building work such as colour choices, handles, vinyl, tiles, etc. The Project Manager will let you know when this is required.

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