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ACC Housing Modifications Service Satisfaction

Tell us about your experience of ACC housing modification services provided by Enable New Zealand

Enable New Zealand wants ACC clients, caregivers, housing assessors and NHMS staff to have a good experience of our housing modification services.  If you are unhappy with any part of our service, or with a person involved in your housing modifications, please let us know. You can email, phone or write to us. Or you can complete a service satisfaction survey.

Give us your feedback

We welcome feedback, good or bad, about:

  • any aspect of our service or processes
  • any person in our ACC Housing Modifications Team (housing advisors, customer service facilitators, professional advisors)
  • any builder, architect, designer or other person contracted to provide housing services on behalf of Enable New Zealand.

Even if you are unsure about what work is happening or who is coming to your home, get in touch. We will give you any information and support you need.

Contacting us

Look up our contact details here.

ACC Housing Modifications Team Contacts

Completing our service satisfaction surveys

You can complete our surveys online, in hard copy or over the phone.

For a hard copy of any of the surveys below please contact one of our ACC housing modifications customer service facilitators.

To complete a survey over the phone please contact our ACC housing modifications service coordinator.

Here are the links to our online surveys (in SurveyMonkey).

Grab Rail Survey

Client Survey

Assessor Survey

ACC Staff Survey

Client Survey - Minor Modifications and Handrail Installations

Making a complaint

If you feel anyone in our team or network has breached your rights in any way, please contact our ACC Housing Modifications Team.

You may wish to make a complaint.

Enable New Zealand has a formal complaints policy to ensure your complaint is acknowledged, investigated and responded to.

Email your complaint to Enable New Zealand

You can also contact the:

Your rights as an ACC client

As a service provider to ACC, Enable New Zealand advises you of your rights as an ACC client. Go online for more information.
Code of ACC Claimant's Rights

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