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Management changes at Enable New Zealand

Enable New Zealand has recently embarked on a transformational change programme to lift the level of service provided to clients and stakeholders.

You may have seen the recent communication regarding the enhancements we have been making to our Customer Service Centre. These changes are aimed at improving the level of service provided when you contact Enable New Zealand. This is, however, just one of many improvements we have been making.

As part of the change programme we have reviewed our management structure to ensure we have the right team in place to meet our clients’ and stakeholders’ expectations. As a result, we are pleased to announce that Enable New Zealand has made a number of changes to its management team which now comprises:

  • Scott Ambridge - General Manager
  • David Andrews - Operations Director
  • Eileen Downing -  Business Services & Information Systems Manager
  • Maria Greig-Anderson - Category Account Manager
  • Greg Brogden - Finance Manager
  • Raewyn Cameron - Manager, Disability Community Support Services
  • Hare Arapere - Kaupapa Māori Manager
  • Kerry Hammington - Customer Services Manager
  • Rachel Tatham - Professional Advice Manager
  • Richard Hodgson - Procurement & Contracts Manager

The new role of Business Development Manager will be filled in the coming months with the aim of promoting the wide variety of services we currently provide.

We have also made a number of changes to the service delivery area:

David has been with us for six months; he has worked within the Department of Immigration and has a service and commercial background. David takes responsibility for the end to end service delivery of our contracted services covering the functions of purchasing and procurement, professional advice, processing, customer service, warehousing and distribution.

Reporting to David is the critical role of Customer Services Manager filled by Kerry. He is responsible for three warehouses (Palmerston North, Hamilton and Christchurch), as well as the Customer Service team. This is a key role in ensuring our performance is lifted. Kerry has been with Enable New Zealand since 2011 and has many years’ experience within warehousing and service delivery roles. Supporting Kerry are the Stores Team Leaders: Kerry Evans in Palmerston North, Brett Sewell in Christchurch and Paul Halley in Hamilton. I am also pleased to advise that Angela Wilks-Ratapu has been appointed to the new role of Customer Service Supervisor.

Greg Brogden is our Finance Manager and has already implemented new systems to enhance and simplify the creditor/debtor processes. He is ably assisted by Liz Price in her new role as Assistant Accountant.

Eileen continues to lead our ongoing program of IT work; with specific focus on continued development of our online capability in conjunction with our development partners B2Be and our own business support team.

Maria brings a wealth of experience across the rehabilitation, health and disability sector and is currently focused on supporting our key accounts.

Raewyn is the current manager of our under 65 NASC (Needs Assessment and Service Coordination). Her role reflects a clear intent for the organisation to focus on local disability support services.

The team is ably supported by a dedicated and committed workforce across our three sites and we remain absolutely committed to the health and disability sector. Our aim is to deliver outstanding service, advice and value, so that New Zealanders can maximise their participation in the community.

We are happy to receive feedback on how we are doing or to hear any questions or concerns you may have. In this regard, please feel free to contact any of our management team via email using: first.surname@enable.co.nz or via our contact centre 0800 Enable (0800 362 253)

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