*Update 17 December 2021: Due to increased demand for freight services, we are currently experiencing delays in equipment collection and delivery. The timeframes set out may differ.
Standard, rural and urgent delivery timeframes
The table below shows the number of working days to deliver ACC equipment from when an order is approved.
|Equipment||Standard (non-urgent) delivery||Rural delivery||Urgent delivery|
|Simple list||3 working days||5 working days||Within 24 hours|
|Standard list||5 to 7 working days (indicative)||Allow 2 days more||Can be requested|
|Complex list||10 or more working days (indicative), longer if customised||Allow 2 days more||Can be requested|
|Non-list||3 days to 8 weeks, depending on availability||Allow 2 days more||Cannot be requested|
Urgent delivery requests
Urgent delivery can be requested when an assessor considers the client needs the item sooner than the standard delivery time.
Urgent delivery requests apply to ACC list equipment only.
We send all urgent delivery requests to ACC for approval.