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Equipment delivery timeframes

*Update 17 December 2021: Due to increased demand for freight services, we are currently experiencing delays in equipment collection and delivery. The timeframes set out may differ.

Standard, rural and urgent delivery timeframes

The table below shows the number of working days to deliver ACC equipment from when an order is approved.

EquipmentStandard (non-urgent) deliveryRural deliveryUrgent delivery
Simple list3 working days5 working daysWithin 24 hours
Standard list5 to 7 working days (indicative)Allow 2 days moreCan be requested
Complex list10 or more working days (indicative), longer if customisedAllow 2 days moreCan be requested
Non-list3 days to 8 weeks, depending on availabilityAllow 2 days moreCannot be requested

Urgent delivery requests

Urgent delivery can be requested when an assessor considers the client needs the item sooner than the standard delivery time.

Please note:

  • Urgent delivery requests apply to ACC list equipment only.

  • We send all urgent delivery requests to ACC for approval.