Privacy and security
Last updated 1 May 2026.
This page explains how Enable New Zealand collects, uses, shares and protects your personal information, and what choices and rights you have.
Using our website: You can browse our website without telling us who you are, but we collect some information about your visit (for example through cookies, Google Analytics and Meta Pixel) to help improve the site.
If you contact us or use our services: We only use the personal information you give us for the reason you provided it, and we might provide separate service-specific privacy statements.
When another agency funds the service: We might hold and use your information to deliver services on that agency’s behalf. In many cases, the funding agency is responsible for privacy notices, and we handle the information as their service provider.
Information from other organisations: Sometimes we receive information about you from other organisations (for example funders, referrers, or people involved in your support) to help assess needs and deliver services.
Sharing your information: We only share personal information when it relates to why you gave it to us (for example with contractors who help deliver services), unless the law allows or requires sharing, or it is needed to protect someone’s safety.
Keeping your information safe: We do what we reasonably can to protect your information from being lost, accessed or shared without permission, or misused.
Your rights: You can ask to access the information we hold about you and ask for it to be corrected if you think it is wrong.
Web forms and contact centre interactions: If you contact us, we use your details to provide support and services. Some of this information is held in Genesys.
Newsletters and emails: If you subscribe, we use your details to manage your subscription and understand how useful our emails are. Some emails are sent using Mailchimp.
The sections below provide more detail about each topic, including what you can do and how to contact us.
Information we collect when you use our website
You can browse this website and read the information without providing any of your personal information—such as your name.
But we do collect information about your visit to our website to help us improve it.
When you fill in an online form on our site, we hold the information you provide. This information is used to respond to issues you raise, correct information we hold, provide a service to you, or to inform decision making.
Cookies track pages you visit
We use ‘cookies’ to collect information about the pages you visit. Cookies are small files that are saved on your device (computer, phone or tablet). They help the site remember information about your visit such as which pages you’ve visited.
You can turn cookies off or delete them from your web browser. Most browsers let you manage this under Settings (or Preferences) > Privacy and Security > Cookies. Some website features might not work properly if you turn off cookies.
Website tracking tools collect information about your visit
We use Google Analytics and Meta Pixel to understand how people use our website. It helps us improve the site by collecting information such as:
Your activity on our website
the pages you visited and the links you clicked
the date and time you visited
the words you searched for
whether you have visited our website before
the website (if any) you came from
Technical information (about your device/connection)
your IP address
your location (city) based on your IP address
your computer’s operating system (like Windows 10, Mac OSX)
your web browser (like Edge, Chrome or Firefox)
your screen size and type of device.
You can stop Google Analytics collecting your information by either:
turning off cookies in your browser, or
installing the Google Analytics Opt-out browser add-on.
Find out how to prevent your data from being used by Google Analytics
Learn more about Google Analytics privacy policy
Who can see the information we collect
Some Enable New Zealand staff, including website administrators, can see the website usage information we collect. We might also share this information with government agencies that we work with.
Your personal information
Under the Privacy Act 2020, personal information means any information about an identifiable person—that is, information that identifies you, or could reasonably be used to work out who you are (either on its own or when combined with other information).
If you choose to share personal information (for example, through online forms or email requests), we will only use it for the reason you provided it.
Protecting your privacy
We care about your privacy and are committed to protecting your personal information.
We handle any personal information you share with us in line with the Privacy Act 2020, the Health Information Privacy Code 2020, and other relevant laws. These laws set the rules for how we collect, use, store, share, and securely dispose of personal information, and how you can access and correct it.
Read our privacy statements
Before you give us information, please read any privacy statement shown at the time. We will handle your information in line with this privacy statement and, if needed, any separate privacy statement when you apply for, or receive, a particular service.
For more information, visit the Office of the Privacy Commissioner website using the link below.
Privacy Commissioner - Te Mana Mātāpono Matatapu
Information stored or processed overseas
Some of the tools we use to support this website are provided by trusted overseas suppliers, including Microsoft, Google, Meta, Genesys, and Intuit (Mailchimp). This means that some personal information, such as website usage data, newsletter information or chat transcripts, may be stored or processed outside New Zealand.
We only use providers that have strong privacy and security safeguards in place. We take reasonable steps to ensure that your information is handled in a way that is consistent with the Privacy Act 2020, including Information Privacy Principle 12.
Personal information we hold on behalf of other agencies
Some of our services are funded or commissioned by other government agencies, including:
Whaikaha - Ministry of Disabled People
Disability Support Services—Ministry of Social Development
Accident Compensation Corporation (ACC)
If we deliver a service funded by another agency, we might receive and use your personal information to provide that service for that agency.
If we hold or use your information only to deliver services for another agency, the Privacy Act 2020 generally treats that information as being held by that funding agency.
In these cases:
The funding agency will usually give you the privacy information about how your personal information is collected and used for that service.
Enable New Zealand handles the information as a service provider and follows our contract with the funder, the Privacy Act 2020, and any applicable privacy codes.
Personal information Enable New Zealand uses for its own purposes
We might also use personal information for our own day-to-day business purposes, such as:
improving our services
meeting our legal and contractual obligations
managing risk
handling complaints
planning and reporting.
When we use personal information for these purposes, Enable New Zealand is responsible for it and must follow the Privacy Act 2020.
We will only use your personal information in ways that are lawful, fair, and connected to why you gave it to us.
We might provide a separate privacy statement when you apply for, or receive, a particular service.
Information we may receive from other organisations
Sometimes we receive personal information about you from another organisation, rather than directly from you—for example, from a government agency that funds services or refers you to us.
We might also receive information from people and organisations involved in supporting your care or services, such as support workers, residential or care facilities, assessors, or other service providers.
We might use this information to:
assess whether you are eligible and prioritise needs
arrange services or equipment
manage service delivery, maintenance, and repairs
meet reporting requirements
improve how we provide our services
If we use this information for our own purposes, we will take reasonable steps, as soon as we can, to let you know:
that we have received your information
why we are using it
the types of organisations we might share it with
that Enable New Zealand is holding the information
your rights to access your information and ask for it to be corrected
We might tell you this through this privacy statement, a separate service-specific privacy statement, or other communications.
Sharing your information with other organisations
We only share your personal information when it relates to why you gave it to us. For example, to help you access the services you need.
We might share your personal information with contractors who help us deliver services—for example, to arrange, deliver, repair, or maintain equipment.
We will not share your personal information with other government agencies or other organisations without your permission, unless permitted or law allows or requires it, or sharing is needed to protect someone’s safety.
Keeping your information safe
Your privacy matters to us and we take protecting your personal information seriously. We do what we reasonably can to protect your personal information from being lost, accessed without permission, shared without permission, or misused.
Accessing or correcting your information
You have the right to access any personal information we hold about you. If you think the information is wrong, you can ask us to correct it. Please follow the steps below, and we will work with you to update it.
How to apply
To access or correct your personal information, contact us:
Online: Use our online contact form or web chat
Email: enable@enable.co.nz
Phone: Call our contact centre on 0800 362 253
Please include:
your name
contact address (email or postal)
contact phone number
details of what information you want to access or correct. (Please be as clear and specific as you can).
We might contact you if we need more details.
Adding a statement of correction
If we cannot make the change, or we do not agree it needs to be updated, you can ask us to add a statement of correction. This is a note from you that says what you think is wrong and what the correct information is.
We may contact you to ask for more detail.
We may need to confirm your identity (for example, by asking a few questions or requesting ID).
We will keep your statement with the original information so it can be read with it.
Information from web forms, web chat, and contact centre services
When you contact us through webchat, phone, or other contact centre services, we collect personal information to help us respond to your enquiry and provide support.
Some of these services are provided using a tool called Genesys.
Genesys helps us manage conversations with you, such as webchats and phone calls. This may include collecting information like your name, contact details, and the content of your conversation with us. In some cases, calls or chats may be recorded or stored so we can manage enquiries, keep records, and improve our services.
This means Enable New Zealand and Genesys can access the information you share during your interaction. We only use this information to provide our services, respond to enquiries, and meet legal or operational requirements.
Information collected through Genesys may be stored on servers in other countries, not only in New Zealand. Genesys processes this information on our behalf and does not use it for its own purposes.
For more information, see the Genesys Privacy Policy.
Information from newsletters and emails you subscribe to
When you sign up for our newsletters or email updates, we use your personal information to manage your subscription and to understand how well our emails are working. You can unsubscribe at any time.
Some of our newsletters and email updates are sent using a tool called Mailchimp.
Mailchimp provides reports that show how people interact with our emails (for example, whether an email was opened and which links were clicked). This means Enable New Zealand and Mailchimp can see your name and email address and might be able to see which links you clicked. We only use this information to understand how useful our newsletters are.
Your subscription details and email-activity data (like opens/clicks) might be stored on servers in other countries, not only in New Zealand. For more information, see the Intuit Global Privacy Statement, which covers Mailchimp.
Global privacy statements - Intuit
Asking for someone else’s personal information
If you are asking for personal information on behalf of someone else, you must have their permission and provide written proof that you are authorised to do this.
Privacy questions or complaints
If you have a question or concern about how we have handled your personal information, email us at enable@enable.co.nz. We will work with you to resolve it.
If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner. See their website for more information.