Privacy and security
Last updated 26 September 2025.
No need to share personal information
You can look through this website and read the information without giving us any personal details.
How we collect and use website usage information
We collect information about your visit to our website to help us improve it.
To collect this information, we use ‘cookies’.
Cookies
Cookies are small files that are saved on your computer. They help us track which pages you visit on our website.
You can turn them off or delete them out from your web browser. Doing this will not affect your ability to use the website.
Google Analytics and Meta Pixel
We use Google Analytics and Facebook / Meta Pixel to understand how people use our website. It helps us improve the site by collecting information like:
your IP address
the words you searched for
the pages you visited and the links you clicked
the date and time you visited
the website (if any) you came from
if you have been to our website before
your location (city) based on your IP address
your computer’s operating system (like Windows 10, Mac OSX)
your web browser (like Edge, Chrome or Firefox)
your screen size and type of device
This information helps us see patterns in how people use the website.
You can stop Google Analytics collecting your information by either turning off cookies in your browser, or installing the Google Analytics Opt-out browser add-on.
Google Analytics Opt-out browser add-on
Google Analytics privacy policy
How we use this information
Some Enable New Zealand staff, including website administrators, can see the website usage information we collect. We may also share this information with government agencies that we work with.
Your personal information
We care about your privacy and are committed to protecting your personal information. Any details you share with us will be handled in keeping with the Privacy Act 2020, Health Information Privacy Code 2020 and other relevant laws.
These rules guide how we collect, use, hold, disclose, access, correct, manage and dispose of your personal information. If you would like to learn more, visit the Office of the Privacy Commissioner website.
Privacy Commissioner - Te Mana Mātāpono Matatapu
If you choose to share personal information (eg, through online forms or email requests), we will only use it for the reason you provided it. When giving us information, please take a moment to read any privacy statement provided at that point.
Enable New Zealand will hold this information.
Sharing your information with other organisations
We will only share your personal information with other organisations when it is directly related to the purposes you gave it to us, like helping you access the services you need. Your information may be shared with our contractors so we and they can support you effectively.
We won’t share your personal information with other government agencies or other organisations without your permission, unless required to by law or it’s necessary to protect someone’s safety.
Keeping your information safe
Your privacy matters to us and we take protecting your personal information seriously. We take reasonable steps to keep your personal information safe from loss, unauthorised access and disclosure or misuse.
Accessing or correcting your information
You have the right to access any information we hold about you, and if you think it is wrong, you can ask us to correct it.
If you’d like to access your personal information, please use our online contact form or email enable@enable.co.nz. If you’d like to speak to someone, call our contact centre on 0800 362253 and they’d be happy to work with you.
If you think some information we have about you is wrong, we will work with you to fix it. If we cannot make the change or don’t agree that it needs updating, you can send us a ‘statement of correction’. This is a written note explaining what you believe is wrong and what the correct information should be. We will attach your statement to the original document so it can be read alongside the information you believe is incorrect.
We may need to ask for more detail to make sure we have your information right. Before we share or change anything we will need to confirm your identity. This could mean answering a few questions or providing some ID.
When asking us to access or change your information, please include:
your name
contact address (email or postal)
contact phone number
details of the information you want or want to correct - this needs to be as clear and specific as you can make it. We may ask you for more details.
Accessing information for someone else
If you are asking for information on someone else’s behalf, you must have their permission and written proof to show you are allowed to do so.
Privacy complaints or questions
If you have any questions or concerns about how we have handled personal information, please email us at enable@enable.co.nz. We will do our best to sort it out with you.
If you’re not happy with our response, you can contact the Office of the Privacy Commissioner. For more details see the Office of the Privacy Commissioner website.
Privacy Commissioner - Te Mana Mātāpono Matatapu
Newsletters and email updates
When you sign up for our newsletters or email updates, we only use your personal information to manage your subscription and see how well our emails are working. You can unsubscribe at any time.
Some of our newsletter and updates are sent using a tool called Mailchimp.
Mailchimp gives us reports on how people interact with our newsletters. For example, how many people open them or click on links. This means that both Enable New Zealand and Mailchimp can see your name, email address, and which links you have clicked on.
We only use this information to understand how useful our newsletters are.
For more information, see the Intuit Global Privacy Statement, which covers Mailchimp.