Disability Support Services resources

Services resources

Please bear with us during the transition from Whaikaha to Disability Support Services (DSS).

We are working with the DSS team on these resources being published on the new disabilitysupport.govt.nz website. In the interim, we will begin publishing older versions of the manuals to our document library.

For urgent support, contact us on our Contact page.

(Update - 10am 4 Nov 2024)

View more manuals and guidelines on the DSS website

• EMS priority one guidelines

• EMS priority report - Quick Start Guide

• EMS Prioritisation and portal reporting update - April 2024

• Prioritisation guidelines - 20 March 2024

• EMS Letter to assessors re-prioritisation tool - 18 March 2024

• EMS Letter to the disabled community priority two - 18 March 2024

• Equipment, housing and vehicle modification manuals and view practice guidelines 

• EMS consultation, decision-making and complaints processes 

• EMS definitions and terms

• Information about equipment trials – Band 2 and 3

• Information about Needs Assessment and Service Coordination (NASC) guidelines and EMS practice guidelines

• EMS Portal – when and how to use

• Hearing aid and vision services