Guidelines for providing housing modifications to ACC clients
ACC requires Enable New Zealand to follow its housing modification services operational guidelines. The guidelines cover processes, assessments and responsibilities.
Supplier ACC Housing Services Operational Guidelines
You can also find the guidelines on the ACC website
Guidance for ACC staff and housing assessors (OTs)
When requesting Enable New Zealand ACC housing modification services use the following toolkits and guidelines
Grab rail service toolkit
The grab rail service toolkit describes the type and size of rails installed, installation requirements, the installers, the ACC form to use, and how to make a referral.
ACC Grab rail toolkit for ACC staff and housing assessors
Visit the ACC grab rail installation requests procedure
Minor housing modification service toolkit
The minor modification service toolkit covers how to book a site meeting with a builder, and what information to provide. The toolkit also descrives service timeframes, property owner consent, equipment solutions, what ACC form to use, and common solutions.
Minor Housing Modification Toolkit for ACC and Assessors
Use the ACC minor housing modification requests procedure
Housing modification toolkit
The housing modification toolkit is a quick guide all the ACC forms used in the housing modifications process. The toolkit lists the form title, reference number, purpose and who completes the form.
Housing Modification Service Toolkit for ACC staff and Assessors
Guide to plans for ACC housing modifications
ACC housing modifications guide describes how Enable New Zealand produces plans for ACC housing modifications. This guide also provides examples of final plans (working drawings) and how to understand them.
Guide to ACC housing modification plans
Need more information?
Check out our service centre for ACC staff and ACC-contracted housing assessors (OTs)