Skip to main content
Home page

ACC housing modifications guides and toolkits

Guidelines for providing housing modifications to ACC clients

ACC requires Enable New Zealand to follow its housing modification services operational guidelines. The guidelines cover processes, assessments and responsibilities.

Supplier ACC Housing Services Operational Guidelines

You can also find the guidelines on the ACC website

Guidance for ACC staff and housing assessors (OTs)

When requesting Enable New Zealand ACC housing modification services use the following toolkits and guidelines

Grab rail service toolkit

The grab rail service toolkit describes the type and size of rails installed, installation requirements, the installers, the ACC form to use, and how to make a referral.

ACC Grab rail toolkit for ACC staff and housing assessors

Visit the ACC grab rail installation requests procedure

Minor housing modification service toolkit

The minor modification service toolkit covers how to book a site meeting with a builder, and what information to provide. The toolkit also descrives service timeframes, property owner consent, equipment solutions, what ACC form to use, and common solutions.

Minor Housing Modification Toolkit for ACC and Assessors

Use the ACC minor housing modification requests procedure

Housing modification toolkit

The housing modification toolkit is a quick guide all the ACC forms used in the housing modifications process. The toolkit lists the form title, reference number, purpose and who completes the form.

Housing Modification Service Toolkit for ACC staff and Assessors

Guide to plans for ACC housing modifications

ACC housing modifications guide describes how Enable New Zealand produces plans for ACC housing modifications. This guide also provides examples of final plans (working drawings) and how to understand them.

Guide to ACC housing modification plans

Need more information?

Check out our service centre for ACC staff and ACC-contracted housing assessors (OTs)

Visit our service centre