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Spectacle subsidy requests

Need some help making a specs claim? Find user guides, support and tutorials here.

User guides

Childrens Spectacle Subsidy Manual Clinical Guideline

Video tutorials

Watch the following videos to learn how to make a spectacle claim.

These videos are best watched with a high quality setting and at full screen. Use the "Settings" and "Full screen" options at the bottom of each video to improve your experience.

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Introduction and submitting applications

Start here to get an introduction to the Specs app and how to submit applications.

Video duration 5:26

Submitting Genuine and Exceptional claims

Find out how to use the Specs app to submit a Genuine and Exceptional application.

Video duration 3:22

Creating a client

Learn how to use our Specs app to create a client in the system.

Video duration 1:58

Editing client details

Here we explain how to use our Specs app to edit client details.

Video duration 1:41

On Behalf process

Find out how about what's involved in the On Behalf process.

Video duration 1:32