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App tutorials and guides

Select below the app you need guidance for. If you’re still having trouble after reading our guides, you can submit a help ticket or reach out to our contact centre.

Our guides for each app are selection of video tutorials, step-by-step instructions, and downloadable guides.

  • ACC MRES guides

    Guides for people working with our ACC MRES app.

  • ProWorkflow guides

    Guides and tutorials for using ProWorkflow to request EMS advice or modification services.

  • EMS Assessor Online guides

    How to use EMS Assessor Online to register as an EMS assessor, endorse applications, and get help with passwords and usernames.

  • Equipment App (ESH) guides

    Read our guides to help you submit EMS equipment requests in the Enable Equipment App.

  • Hearing App (ESH) guides

    Read our guides to help you submit hearing aid service requests in the Enable Hearing App.

  • Specs App (ESH) guides

    User guides and tutorials for vision assessors claiming the spectacle subsidy funded by DSS.

  • Short Term Loan guides

    Guides on how to use the Enable Short Term Loan cloud-based system.