Request a collection

On this page you'll find how to return or arrange pick-up for equipment you no longer need and who to contact for advice if unsure about returning it.

Do you have ACC or Disability Support Services equipment you no longer need, and would like it picked up? We'll arrange to have it collected from your home — at no cost to you.

To request this collection, you can either:

fill out the webform below
or give us a call on 0800 362 253.

Our friendly Contact Centre Team are available Monday through to Friday, 8 am - 5 pm.

Fill in this form to request a collection

Client details

Client name (required)

User code

Equipment owner (required)

ACC claim number (ACC equipment only)
Let us know the ACC claim number if you have it. This is optional.

NHI number (Disability Support Services equipment only)
Let us know the NHI number if you have it. This is optional.

Collection details

What are the details for this collection?

Collection address (required)

Company name / building / apartment / room
For example, Enable New Zealand, Level 2, Room 1

Contact first name (required)
Who can we contact in regards to this collection?

Contact last name (required)

Contact phone number (required)

Collection instructions
For example, "We're not available on Tuesdays" or "There is a dog on the property".

Equipment details

Description of items to be collected (required)
Include asset numbers if known. For example, "bed #654789, mattress, manual wheelchair".

Reason for returning equipment

Your details

What is your relationship to the client? (required)

If other, please specify

Your email address (required)

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