A guide for you and your equipment
Welcome to Enable New Zealand. We are the leading supplier of disability equipment, information, advice and modification services in Aotearoa.
Enable New Zealand provides rehabilitation equipment to people referred to us by ACC and DSS (Disability Support Services). We’re here to help if you need your equipment fixed, serviced or collected.
How to use your equipment
The manual for your piece of equipment can be found in our documents and forms library.
Search the name of your equipment and download the manual. This will give you the ability to download and view all you need to know about your piece of equipment.
Find the manual for your piece of equipment
Who to contact about your equipment
Collections
For your equipment to be collected, please complete our online form on our collections page equipment collection. Or get in contact with us at enable.co.nz/contact-us.
Repairs, maintenance and adjustments
Our equipment service agents work Monday to Friday (except public holidays), between 8am and 5pm. Find an equipment service agent in your area.
They can come to your home to repair or collect the equipment. Service agents aim to review equipment within 1 working day. If your equipment needs an annual service or electrical test, an equipment service agent will contact you, or you can contact us.
Urgent repairs after hours
If your equipment breaks down out-of-hours (after 5pm and before 8am), and you need urgent help, phone 0800 362 253. Our after-hours answer service will put you through to a service agent.
Urgent repairs maybe carried out, but only as a last resort as deemed essential by the subcontractor like:
there is an imminent or urgent safety concern
immobility (in or outside of home) or unable to move for any reason
backup equipment is not available; or
the problem cannot be overcome through existing carer supports in place.
Keeping your equipment in good working order
You or your carer will need to do some simple checks and cleaning. Here are a few quick tips:
Use a damp cloth and mild detergent or disinfectant to clean equipment
wipe or machine-wash seat covers, and mattress covers
clean any build-up of hair or dirt around wheels
keep tyres correctly inflated so the equipment moves easily, and the brakes work properly
keep batteries charged – some take up to 12 hours to fully recharge.
If you notice any of the following things, contact an Enable New Zealand equipment service agent:
Loose or worn parts
torn or frayed material
odd noises from moving parts
damaged electrical cables or wires.