Extension requests

You will receive this email if the client has requested more time to keep ACC-funded equipment.

You need to:

1. Review the equipment, extension reason, and requested extension date.

2. Update information if required.

3. Approve or decline the request.

4. Record whether you have been in contact with the client.

5. Confirm your decision.

What happens next?

If approved:

• The extension is recorded.

• A new recall date is created.

• The client is notified by email.

If declined:

• Enable NZ begins the collection process.

• The client is notified that collection will be arranged.

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Escalations

If any extension or non-response request has not been completed within 28 days, Enable NZ is required to escalate it to the Engagement and Performance Manager.