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Create an order

Video duration 6:07

Points to note

  • You do not need to attach an ACC96 form to your order.

  • We do not supply non-list equipment under $100.00 (excl. GST and freight)

  • We do not supply medical equipment. If your client requires medical equipment, please complete an ACC96 for the medical equipment only and email this, with your assessment report, to your client’s Recovery Team Member.

  • Simple and standard list items can't be trialled. You can return the equipment to Enable New Zealand if the item is unsuitable.

Before you start

Gather documents

A relevant assessment report for complex and non-list equipment orders.

Consider our ACC equipment

View our ACC list equipment and re-issue equipment

If ordering non-list equipment

If you can't find the item in our ACC list or in MRES App inventory, you can make a request for non-list equipment.

See our guide to ordering non-list equipment

If ordering trial equipment

See our guide to managing equipment trials using the MRES App

Step 1 Add order

In the ‘View Orders Assessors’ screen select the '+Add' button.

Screenshot of the +add button

Step 2 Check claim number is valid

A check is made against ACC records. If the claim number is not found, or the claim is closed, the claim is invalid.

In the ‘Add Order’ screen:

  • enter the claim number - or the ACC45 number if you're a third party administrator (TPA)

  • press the TAB key on your keyboard. Please note: The Tab key activates ACC’s EoS system to validate the claim. Pressing ‘Enter’ won’t work.

Screenshot of the claim number field with the value 'TK50'

Step 3 Add client details

Client details don't carry over from the ACC validation system, so the client's name and date of birth have to be added.

  • Enter the client’s first name, last name, and date of birth.

  • Select the client in the ‘Client Details’ dropdown.

  • If no matches are found, select ‘+Add New’ to create a new record.

  • Required: Enter a client phone number.

See our tutorial for adding a new client

Screenshot of how to add a new client

Step 4 Enter order details

Use the table to help you complete the required fields.


How to complete


Select assessor name if adding an order on behalf of an assessor


  • Defaults to ‘Non-Urgent’

  • Select ‘Urgent’ if you require urgent processing of your order and add a ‘Request Note’ with rationale for urgency

  • Note: Urgent delivery cannot be guaranteed for non-list items. 

See our guide to equipment delivery times

Estimate Recall Date

Select a date if the client should be contacted to return the equipment

ACC Staff

Select the name of the person who approved the order. This includes:

  • Accredited Employers (AE) such as the NZ Defence Force

  • Third Party Administrators (TPA) such as Well NZ, Work Aon, and Gallaghar Basset

If the staff member is not listed, please have them register for access to the MRES App on the Enable New Zealand website before completing your order.

Request access to the ACC MRES App

Accident Type

This field displays only if ACC Staff type selected is an Accredited Employer or Third Party Administrator

Select the accident type:

  • 'NRWA' = Non-Work-Related Accident

  • 'WRA' = Work-Related Accident

Screen MRES APP Accident Type field

Step 5 Confirm delivery address

Check or enter a new delivery address and add any delivery notes or instructions, eg, steep driveway.


  • Equipment can be shipped to different locations

  • You can overwrite either the client or assessor address if you want the item to be shipped to another address. For example, if the equipment needs to be delivered to the subcontractor or a client's temporary address.

  • Changing the delivery address in your order won’t affect the client or assessor record in the MRES system.

  • You'll need to select the required 'Ship' To' address for each item in step 6.

Screenshot of Confirm delivery address section MRES App

Step 6 Select products

If relevant: See our guide to ordering non-list equipment

Click '+Add New' under Purchase, Hire or Trial.

Screenshot of the 'Add new' button

 Use the table to help you complete the required fields (scroll across to access fields if needed).


How to complete


Select from dropdown list.

Please note: Simple and standard list items can't be trialled.


  • Search for, or copy and paste, the exact item description from our ACC list equipment or MRES App inventory

  • If you can't select the exact item, please add an 'ENON as quote' product line for each supplier quote

  • If you need more than 1 of the same item (eg, 2 cushions) please add a separate product line for each item.


Select from the Accessories field, where available. Or order accessories separately by adding a new product line.


For purchase or trial items:

  • Check the correct supplier is selected for each item 

  • If the name in the 'Supplier' field is not the supplier on a quote you are submitting, please select the correct supplier from the dropdown list

  • If the supplier on the quote is not in the dropdown list, select 'No Supplier'.

Screenshot showing 'No supplier' selected in drop-down list

QTY in stock

If the ‘QTY in Stock’ field show no items in stock, you can still order the item. If the item is approved, we send a purchase order to the supplier who will deliver the item.

Ship to

  • Defaults to ‘Client Home’. See step 5 for notes on changing address details.

  • Scroll to the ‘Ship To’ column for each item and select either ‘Client Home’ or ‘Assessor’.

Screenshot of where to enter delivery address in MRES App

Equipment hire

Add one product line for each item on the quote (freight and install cost do not need to be loaded). Then add the expected start date and end (collection) date and hire cost per day.

Quote ref

Enter the quote number.

Step 7 Add a request note, if required

Simple and standard equipment orders

Please do not add request notes when submitting simple or standard orders. These orders are processed automatically by the MRES App and we won’t see your note.

If you have further information you’d like us to consider please email, subject line 'ACC MRES further information'.

ENON purchase and trial items

If you are submitting quotes for trial items and purchase non-list items in the same order, please add a request note to identify the relevant quote. For example, 'Purchase: cushion quote 123, Trial: bed and mattress quote 123'.

Complex, non-list inventory, or hire items

Add any notes to help us process your order. For example, 'Please process urgently due to current cushion beyond repair'. 

How to add a request note:

  • Select '+Add New' then ‘Note to’, and ‘Note Type’,

  • Enter your note in the Request Note field. 

Screenshot of the 'Add New' button circled in red under 'Request Notes'

Step 8 Add attachments (quotes, reports)

  • Hire complex and non-list equipment ensure you upload a relevant assessment report.

  • When adding a supplier quote for an item, please select Note Type 'Supplier Quotation'.

  • Quotes for equipment must include supplier details. If we find the same item at another supplier for a lower price, we will purchase it from that supplier instead.

  • If you add an attachment after your order is submitted please notify us by emailing

See our guidelines for adding documents to a submitted order

How to add an attachment

  • Select '+Add New'

  • Select ‘Type’

  • Click 'Add File’

  • Locate the file on your device and select 'Open'.

Screenshot showing the 'Add New' button circled in red under the 'Attachments' section

Step 9 Save draft

Select 'Save as Draft'.

Screenshot with red circle highlighting the 'Save as Draft' button

Select 'Close'. The ‘draft’ order displays in your ‘View Orders Assessors’ screen.

Screenshot of a pop-up windows with a close button

Please note:

Products don’t display for draft orders. To view the products you ordered, re-open (‘Edit’) the order.

Screenshot with a callout box saying 'Products don't display until order is submitted'

From here you can either:

  • go to step 10 to submit your order straightaway, or

  • leave your order as a draft and make edits later before submitting the order.

Editing your draft order

You can edit your draft order as many times as you like before submitting it.

  1. Search for your order.

  2. Hover to the left until three dots display

  3. Select 'Edit'.

Screenshot with a red circle highlighting the three green dots of the edit button

Deleting a draft order

  1. Hover to the left of your order and select the blank tick box.

  2. Select ‘Delete Draft’.

  3. Select ‘Update’ to save changes.  

Step 10 Submit order

  • Locate your order, hover to the left to display the three dots, then select  ‘Submit’.

Screenshot of a red circle highlighting the 'Submit' button

If order exists

If the MRES App detects an existing order for the same client and the same item, select either 'Confirm' or 'Cancel'.

Screenshot of a pop-up with a 'Confirm' and 'Cancel' button

After order is submitted

Find out how to check status of your order 

Simple and standard orders

These orders are processed by the MRES App and sent straight to dispatch. 

If you want us to consider any further information, please email, subject line ‘Add info to my MRES request’.

Complex, trial and non-list orders

These orders are reviewed by our ACC equipment team, procurement team, or professional advisors (PA).

Once you have submitted the order you can add request notes and attachments, eg, if requested for PA review. However, you may need to notify us that you have unpdated your order. See our guidelines for details.

Editing submitted orders

Managing trial equipment orders