Get equipment repaired

On this page you'll find ways to get your equipment repaired and how to contact a service agent for help.

Does your equipment need a repair? We’re here to help.

There are two easy ways to start the process:

Request repairs through our Contact Centre.
You can either fill out the webform below or give us a call on 0800 362 253. Our friendly Contact Centre Team are available Monday through to Friday, 8 am - 5 pm.
Or contact a local service agent directly.
A list of local service agents is available on our page ‘Find an equipment service agent’.

If you’re not sure whether to return the equipment, please check with your occupational therapist, physiotherapist, or other health professional. If your equipment was provided by ACC, you can contact the ACC recovery team at 0800 101 996.

Please complete this form

Use our equipment repair form

Please complete this form and we'll help you arrange the repair of your equipment.

First name (required)

Last name (required)

User code

Equipment owner (required)

Collection address (required)

Description of items
Please give us details about the item including barcode numbers (if any).

Repair description
Please give us information about previous repairs and who completed them (if any).

Email (required)

Contact phone number

By submitting this form, you agree to our privacy policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.