ACC funded equipment
On this page you'll find how Enable New Zealand provides ACC funded rehabilitation equipment and options to buy or hire daily living aids if you're ineligible.
Enable New Zealand is the supplier for all ACC funded rehabilitation equipment throughout New Zealand.
In partnership with ACC, we deliver the Managed Rehabilitation Equipment Service. We take care of supply, delivery, collection, and maintenance so you can focus on living your life.
When you will need our services
If you’ve been injured and your claim has been accepted by ACC, you may require equipment to support you. We send ACC’s equipment to you after being contacted by an ACC assessor, team member or on the MyACC app. You can see the full steps for applying for equipment below.
The equipment you’ll receive belongs to ACC and many items have recall (return) dates. This is the date which a registered clinical professional has determined you should no longer need the equipment by.
You should expect the equipment which has been ordered to arrive within 3 to 10 days, or it may have already arrived. If your equipment is outside of this delivery time frame or you have any other questions, please reach out to one of our team.
Having equipment from us also means you have access to a number of supports and services that we provide. Click on the links for more information.
You’re welcome to contact us for more information.
What can you reach out to your ACC recovery team for?
I might need different equipment
You might find that after a bit of time the equipment no longer meets your needs, or that when it arrived it wasn’t exactly what you needed. If this happens, reach out to your recovery team to discuss your experience.
I’d like to keep my equipment longer
Most equipment will have what’s called a recall date, this means a date by which you should contact us to return it. Some equipment can’t be refurbished or isn’t economic to reuse so you’ll be able to hold onto it.
When you no longer need it, we can pick it up, refurbish it, and it can be available to support another Kiwi with their recovery.
If you want to hold onto equipment with a recall date longer, you should contact your ACC recovery team. If your extension request is approved, they’ll let us know.
You can call the ACC team at 0800 101 996
I don’t know my recall date
Our Enable New Zealand Contact Centre team are ready to help!
Contact us for more information.
Applying for equipment
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1
Contact your case manager
To apply for equipment, you’ll need to contact your case manager at ACC. They will be able to assist you in setting up an appointment with an assessment service, or in directly arranging for an order to be placed.
You can contact them at 0800 101 996.
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2
Meet with an assessor
If the assessor determines you need equipment to help you with daily activities, they will make an equipment request to Enable New Zealand.
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3
Receive approved equipment
If ACC approves your request, we will then supply this equipment to you on behalf of ACC.
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Finished!
You can also request some equipment items directly through MyACC. Visit MyACC for more information
Buy or hire daily living aids and equipment
If you’re not eligible for government-funded equipment, or you’d prefer to buy your own equipment, we can help.
Contact or visit our EASIE Living & Demonstration Centre in Palmerston North. You’ll find a great selection of daily living aids, devices, and equipment. Our staff can help you find what you need, wherever you live in New Zealand.
The centre also hires out walkers, wheelchairs, and mobility scooters at reasonable daily and weekly rates.