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EMS Portal updates

Disability Support Services would like to let EMS (Equipment and Modification Services) assessors know about two changes to the EMS Portal.

EMS Portal web address update

If you access the EMS Portal through Connected Health, nothing is changing for you and no action is required. Your web address will remain: https://ch.ems.health.nz/ems

If you use the direct EMS Portal web address (not Connected Health), the address will change.

You will automatically be redirected if you use the current address. However, if you save your login details in a password manager, you may need to update the website address in that tool.

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA), also known as two-factor authentication (2FA), is now available in the EMS Portal.

We encourage all users to set MFA up as soon as possible, as it will be a mandatory process by early 2027.

To enable MFA:

  1. Log in to the EMS Portal.

  2. Select Set up 2FA from the menu.

  3. Follow the prompts to connect an authenticator app, such as Microsoft Authenticator or Google Authenticator.

Once set up, you will be asked to enter a one-time verification code each time you log in.

We recommend completing the setup when you have some time available, as it will become mandatory by Early 2027. This will help avoid disruption when you need to access the Portal during client appointments.

As a general reminder please ensure your email address in the EMS Assessor Online website is current. This is the email address that links to the EMS Portal.

If you have any questions or experience any issues, please contact your Supervisor or Manager.