DSS request for urgency

As you may be aware, Enable New Zealand is not an urgent service. In some exceptional circumstances, urgency can be considered. The information below explains how applications are processed and what is required for a request to be considered under urgency.

What does Priority One (P1) mean?

• P1 does NOT mean urgent

• P1 means the person meets the criteria for funding

• All approved applications are P1

• Applications are processed strictly in date order

• Everyone on the waitlist is Priority 1. Having P1 status does not move an application ahead of others.

When can urgency be considered?

Urgency is only considered when there is:

• Clear clinical urgency

• Exceptional circumstances

• Strong, evidence‑based clinical reasoning

Urgency is not automatic and must be actively requested.

How to request urgency consideration

Email: CSA@enable.co.nz
Subject: Application to be considered for urgency

Include the following information:

• Client surname, initial, and NHI

• Service Request Number (ENZ 2000XXXXXX)

• Clear clinical justification, explaining:

  • Why the situation is urgent

  • Any deterioration or increased risk, and its impact

  • Why this request should be prioritised over others

  • What alternative strategies have already been considered

Important to know

• Clinical justification must be robust and evidence‑based

• If equipment is beyond economic repair but still usable, urgency will only be considered if there is clear clinical evidence that the need is greater than others on the waitlist

• Even if urgency is approved:

  • Funding may not be immediately available

  • This depends on budget management constraints

We hope this information is helpful. Please don’t hesitate to get in touch if you have any questions or need further clarification.