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Request review of hearing aid decision

First or second reviews of decisions we have made about hearing aid subsidy claims or funding applications.

Who can ask for a review

The hearing aid assessor (audiologist or audiometrist), customer, or audiology provider can ask for a review of decision.


The request must be made within 3 months of our decision.

How to request a review

You can request a review by emailing and providing supporting information.

Second reviews

If you are unhappy with the outcome of the first review, you can ask for a second review. Email the reasons for your request to

The Environmental Support Services (ESS) review panel will review your request.

More information

Hearing aid service manual

Or contact us