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A guide to your ACC rehabilitation equipment

Enable New Zealand provides rehabilitation equipment to people referred to us by ACC.  We’re here to help if you need your equipment fixed, serviced or collected. Did you know:

  • ACC owns the equipment, so you can use it for as long as agreed.

  • ACC may pay for equipment to be repaired and maintained or replaced where needed.

Who to contact about your equipment


For your equipment to be collected phone 0800 362 253 or use our online form at You can also visit our equipment collection page equipment collection.

Repairs, maintenance and adjustments

Our equipment service agents work Monday to Friday (except public holidays), between 8am and 5pm. Find an equipment service agent in your area.

They can come to your home to repair or collect the equipment. Service agents aim to review equipment within 1 working day. If your equipment needs an annual service or electrical test, an equipment service agent will contact you, or you can contact us.

If your equipment breaks down out-of-hours (after 5pm and before 8am), and you need urgent help, phone 0800 362 253. Our after-hours answer service will put you through to a service agent.

Urgent repairs after hours  

Urgent repairs maybe carried out, but only as a last resort as deemed essential by the subcontractor like:

  • there is an imminent or urgent safety concern

  • immobility (in or outside of home) or unable to move for any reason

  • backup equipment is not available; or

  • the problem cannot be overcome through existing carer supports in place.


If your equipment needs replacing because it is lost, stolen, or isn’t suitable for you anymore, contact ACC. Phone 0800 101 996 or email

Setting up and using the equipment

Make sure you know how to safely use the equipment. Some equipment comes with an instruction manual or an ACC equipment assessor may be able to show you how to set up the equipment and use it safely.

Some equipment is bulky, heavy, complex, or needs adjusting to suit you.  Our couriers are trained to set up some beds when they deliver them.

If you need help to set up the equipment after it’s been delivered, you can contact Enable New Zealand. We’ll direct you to the right person.

Keeping equipment in good working order

You or your carer will need to do some simple checks and cleaning. Here are a few quick tips:

  • Use a damp cloth and mild detergent or disinfectant to clean equipment

  • wipe or machine-wash seat covers, and mattress covers

  • clean any build-up of hair or dirt around wheels

  • keep tyres correctly inflated so the equipment moves easily, and the brakes work properly

  • keep batteries charged – some take up to 12 hours to fully recharge.  

If you notice any of the following things, contact an Enable New Zealand equipment service agent:

  • Loose or worn parts

  • torn or frayed material

  • odd noises from moving parts

  • damaged electrical cables or wires.